SERVICES
Grace Management recognizes that your association is unique. That is why we will custom tailor our services to create the perfect fit! Listed below are descriptions of the services that we provide.
Assessment Collection
We develop a billing cycle based on your governing documents and the needs of the association. Invoices are generated in our office and mailed to each member. Reminder letters and late notices are designed to generate results. Every payment received is processed in our office. Check numbers are recorded in our system and copies of every check are made and filed before being promptly deposited. Having this type of information at our fingertips helps us provide the best customer service to your members. It also makes it very easy to audit the accounts receivable function.
Accounts Payable Processing
Every invoice that we pay on behalf of an association is subject to an extensive verification process based on the requirements established by the association. Invoices are compared to vendor contracts to ensure accuracy. System checks allow us to compare current and previous invoices to determine if an invoice requires further review. Copies of every check and invoice are filed in date order for audit purposes. User friendly reports allow the board to quickly and easily monitor the accounts payable process.
Reporting
Board members need to be on top of every aspect of the association. The flexible design of our state-of-the-art system allows us to generate reports to meet each association’s specific requirements. Monthly financial reporting packages are produced during the first week of every month for the prior month’s activity. We will send the packages via e-mail, mail, web download or any other manner specified by the board. You can be assured that you will have up-to-date information at your fingertips.
Web Site Management
Our capabilities include setting up your association web site to include features such as:
- Secure on-line assessment payment via check or credit card.
- Member account balances
- Documents such as covenants, bylaws, etc.
- Announcements
- Classified advertising
- Owners names and addresses
- Frequently Asked Questions
- Contact Information
- Much, much more
Covenant Enforcement and Common Area Maintenance
Though our relationship with Subdivision Services we are proud to include complete covenant enforcement and common area maintenance to associations requiring these services. Utilizing the same state-of-the-art system that manages the financial business of the association, board members will have access to the current status of each covenant violation. The system is designed specifically for each association based on the requirements of the governing documents and the needs of the association. The end result is successful enforcement of the covenants, higher property values and a more enjoyable community. Subdivision Services has extensive experience with bidding out maintenance contracts, monitoring vendor performance and managing amenity and common areas so they remain well maintained.
Customer Service
Your members will be treated by professional customer service representatives who are trained to answer questions and provide information on almost any association related issue. Members may call our customer service lines 24/7. They can visit our office during business hours. They can contact us by e-mail, through our web site, or by fax. We recognize the value in providing a convenient way for members to receive quality customer service.
Corporate Management
You can be assured that your association will be properly managed. We will maintain all of the corporate documents, licenses, secretary of state renewals and all of the other paperwork required to keep your corporation in compliance. We will act as the liaison with your attorney on all legal issues. We will coordinate with mortgage companies and closing attorneys on property sales. We will work with your tax consultant on annual tax filings. We will review all of the association’s insurance policies. We will coordinate annual meetings, prepare notices and ballots and help manage the election process.
